Privacy Policy
1. Introduction
This Privacy Policy explains how Brownways Transport Pty Ltd (“Brownways”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you use the Brownways Webtrack platform — including our website and our iOS and Android mobile applications (together, the “Services” or the “App”).
Brownways is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using the Services on any platform, you acknowledge that you have read and understood this Privacy Policy.
2. Who this policy applies to
The Services provide different access levels depending on your role:
Client: customers who track their consignments and shipments.
Driver: personnel who accept, update and complete deliveries.
Admin: authorised Brownways staff who manage operations.
This policy applies to all users of the Services on the web and on mobile devices, regardless of role.
3. Information we collect
3.1 Information you provide
To create and access an account, we collect the credentials you supply when registering or logging in:
Mobile telephone number.
Account password (stored only in encrypted / hashed form).
Your name and, where relevant, the business you represent. [Confirm with client]
3.2 Information generated through use of the Services
When you use the Services to arrange or track freight, we may process operational information such as:
Consignment and tracking numbers, shipment status and delivery history.
Pickup and delivery addresses and related contact details.
Proof-of-delivery data such as timestamps, delivery notes and signatures. [Confirm with client]
3.3 Location information (Driver role, mobile apps)
Where you use the mobile app in a Driver capacity, it may collect device location information to support delivery routing and real-time shipment tracking. Location is only collected with your permission through your device settings, and you can disable location access at any time in your device settings. Disabling location may limit certain delivery features. [Confirm whether location is used]
3.4 Device and technical information
We may automatically collect limited technical information to operate and secure the Services, including device or browser type and operating system version, app version, IP address, push-notification tokens, and diagnostic or crash logs. [Confirm with client]
4. How we use your information
We use personal information only for legitimate business purposes, including to:
Authenticate you and provide secure access to your account.
Provide, operate and maintain the freight-tracking Services.
Process, schedule, update and confirm pickups and deliveries.
Send service-related notifications such as delivery status updates.
Respond to enquiries and provide customer support.
Monitor, secure, troubleshoot and improve the Services.
Comply with our legal, regulatory and contractual obligations.
5. Disclosure of your information
We do not sell your personal information. We may disclose personal information only where necessary to deliver the Services or meet legal obligations, including to:
Authorised Brownways staff and personnel who need it to perform their duties.
Service providers who support our operations (for example hosting, IT, SMS/email delivery and analytics providers), under obligations of confidentiality.
Third parties involved in fulfilling a delivery, such as consignees or partner carriers, to the extent required to complete the shipment.
Government, law-enforcement or regulatory bodies where required or authorised by law.
Where information is disclosed to overseas recipients (for example cloud infrastructure), we take reasonable steps to ensure it is handled consistently with the APPs. [Confirm hosting location]
6. Data storage and security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include encrypted transmission (HTTPS/TLS), hashed password storage, access controls based on user role, and restricted administrative access.
No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
7. Data retention
We retain personal information only for as long as necessary to provide the Services, comply with our legal, tax and regulatory obligations, resolve disputes and enforce our agreements. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
8. Your rights and choices
Subject to applicable law, you may:
Request access to the personal information we hold about you.
Request correction of information that is inaccurate, incomplete or out of date.
Withdraw permissions such as location or push notifications via your device settings.
Request deletion of your account and associated personal information (subject to records we are required to retain by law).
To exercise any of these rights, contact us using the details in Section 12.
9. Account deletion
You may request deletion of your account and personal data at any time by contacting us at [privacy@brownways.com.au]. We will action verified deletion requests within a reasonable period, except for information we are legally required to retain. This section is provided to satisfy the Apple App Store and Google Play requirements that apps offering account creation also offer account deletion.
10. Children’s privacy
The Services are a business tool intended for use by clients, drivers and staff, and are not directed at children. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a minor has provided us with personal information, please contact us so we can remove it.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, the Services or legal requirements. The current version will always be available within the app and on our website, and the “Effective date” above will be updated. Material changes may be notified to you through the Services.
12. Contact us
If you have questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact:
Entity: Brownways Transport Pty Ltd
ABN: [insert ABN]
Address: 4 Military Road, Matraville, NSW 2036, Australia
Phone: 1300 020 165
Email: [privacy@brownways.com.au]
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.